Shipping Policy for Gummy & Chocolate Molds

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

Orders through the website will give the customer multiple shipping carrier options. Custom orders are quoted UPS ground shipping. Please let the sales team know if a different shipping method is preferred.

This price will be the final price for shipping cost to the customer.

NOTE: We are not responsible for shipping carrier delays.

Dispatch Time

Orders are usually dispatched within 1-2 business days of payment of order.

Our warehouse operates on Monday - Friday from 8:00 AM to 4:00 PM GMT, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. For large quantity orders, 3-4 business days for every 10 molds ordered is our production timeline. 

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. If an order has already been dispatched, please contact info@vectormolds.com and we will still try to assist you.

P.O. Box Shipping

Vector Molds will ship to P.O. box addresses using USPS services only. We are unable to offer couriers services to these locations.

Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. We will contact the customer within 48 hours of the order being placed to let them know the status of their order.

Delivery Time Exceeded

Vector Molds is not responsible for quoting delivery times or estimates. These are quotes given directly from the shipping carrier. If delivery time has exceeded the forecasted time, please contact the shipping carrier with the tracking info you received, so that they may open an investigation. Some shipping carriers provide an estimated delivery date and not a guaranteed date, if this is the case, we have no control over when the product will arrive but you may still open a case with the courier. 

Transit Time Domestically

Sales tax has already been applied to the price of the goods as displayed on the website.

Import Duties And Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Vector Molds encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Vector Molds at the customer's expense. The customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

If you find a parcel is damaged in-transit, please reject the parcel from the carrier and get in touch with our customer service, if possible. If the parcel has been delivered without you being present, please contact customer service with next steps.

Upon dispatch, customers will receive a tracking link to the email provided from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.  

If you change your mind before you have received your order, we are able to accept cancellations. If an order has already been dispatched, please refer to our refund policy.

For reasons concerning health and hygiene, we are unable to provide refunds for both our ready-made and customized molds, as all of these are created specifically upon order. Returns can solely be accommodated in cases of manufacturing defects in the first month. Should you come across any defects or have any other inquiries regarding your order, please don't hesitate to contact us at info@vectormolds.com. In the event that your order arrives damaged in any way, please email us as soon as possible at info@vectormolds.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis, but will try our best to work towards a satisfactory solution. We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.