We've done our best to cover the most common questions here. If you don’t find the information you’re looking for, please feel free to reach out to us.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What forms of payment do you accept?
We accept all major credit cards through the website. If you contact us directly, we also accept PayPal, Apple Pay, Venmo, bank check and wire transfers.
How long will it take to get my gummy molds?
For smaller orders, we ship the same day or the next. For larger quantities, it takes 2-3 business days per 10 molds.
Do you ship internationally?
Yes, we ship worldwide
Will you accept returns?
Returns can solely be accommodated in cases of manufacturing defects.
Should you come across any defects or have any other inquiries regarding your order, please don't hesitate to contact us at info@vectormolds.com.
We also have a 18 month guarantee that the mold will not break or tear. If the product does not stand the test of time, we will take the product back and replace it with a brand new mold.
Check out our full return policy.
Orders
Is there a minimum or maximum number of silicone molds I have to order?
For stock molds, there is no minimum or maximum order.
On Custom Molds Orders, there is a 20 mold minimum due to the time and effort that goes into the design of the mold, and the production of the master mold.
Does each state have different regulations on what needs to be visible on each gummy?
Yes. If a state is listed in our product description, it means the gummy meets that state's regulations.
However, we always suggest double-checking with your state to ensure there haven’t been any recent changes. If you have questions or don’t see your state listed, feel free to contact us at info@vectormolds.com!
Bulk Orders
Bulk orders usually start around 30 molds but it does depend on the specific mold so please feel free to reach out to us.
Molds
Are your molds oven safe?
Vector Molds are safe for use in both ovens and freezers, handling temperatures ranging from -30°F to 400°F.
Perfectly handles the repeated hot and cold cycles the product needs.
(Not suitable for liquid nitrogen)
Are your molds BPA Free?
Yes! All Vector molds are food-grade laboratory tested and approved BPA free.
How do I wash and care for these molds?
You can clean your molds by hand with soap, in the dishwasher, or through steam cleaning following CDC Sterilization Guidelines (3-4 minutes at 270°F-277°F).
After washing, air dry the molds or use a lint-free cloth. You can also speed up drying with a low-heat oven. Avoid paper towels to prevent lint.
Can I use a demolder machine?
We don’t recommend the use of demolding devices on our molds, except when using a Baker Perkins demolder. Our Baker Perkins Molds are specifically designed for the Baker Perkins ServoForm-Mini.